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中英互譯餐廳道歉信
【范文一】
Dear customer,
I am the GM of the hotel.I am sorry to hear you are not pleased with us.First let me thank you for your coming to our hotel.You are a friendly and polite customer.Second,I would like to make an apology to you for our bad service.A few days ago you went to our hotel.When you got there,our waiters didn't help you with the baggage quickly,which you had complained about for many times.As soon as I knew about that,I felt very angry.How can we do that for customers?Now I am glad to tell you that something has been done .
The waiters who were on duty that day have been criticized.They have made a promise that would not happen from now on.So I hope you can forgive us and come to our hotel again.
As we know,customer is the God.If you have any questions or suggestions,please call us anytime anywhere.
Thank you again.
親愛的客戶，
我是酒店的總經理，我很抱歉聽到你不滿意我們。首先讓我感謝你來我們酒店。你是一個友好而禮貌的客戶。其次，我想向你道歉對我們的服務不好。前幾天你去我們酒店。你到那里時，我們的`服務員不幫你快速行李，你曾經抱怨過很多次了。只要我知道，我感到很生氣。我們如何為客戶做?現在我很高興地告訴你，已經做了一些事情。
那天當班的服務員受到了批評，他們已經做出了一個從現在起不會發生的承諾，所以我希望你能原諒我們，再次來到我們酒店。
我們知道，客戶是上帝，如果您有任何問題或建議，請隨時給我們打電話。
再次謝謝你。
【范文二】
Dear consumer,
I stand for our hotel to say sorry to you about that you ate something in the beef noodles.I am sorry to hear you are angry with us.I would like to make an apology to you for our bad service.I think This will be a warning to us to be more careful in the future.They have made a promise that would not happen from now on.So I hope you can forgive us and come to our hotel again.
we must say sorry to you again.
親愛的消費者，
我代表我們酒店對你說對不起，你吃的牛肉面有異物，我很抱歉聽到你生我們的'氣。我想向你道歉對我們的服務不好。我認為這將是一個警告我們以后要小心。他們許諾不會發生了。所以我希望你能原諒我們，再到我們酒店來。
我們必須再次對你說抱歉。
【常用英文道歉用語】
1.i’m sorry for what i’ve done.我為我的所作所為向你道歉.
2.i shouldn’t have done that.我不該那么做.
3.i should have asked you first.我應該先征得你的同意.
4.i honestly didn’t mean it.我的確不是故意的.
5.i didn’t mean to do that.我并不想要那么做.
6.i didn’t mean it that way.事情鬧成那樣并非我的本意.
7.i don’t know haw that could have happened.
我不知道怎么會發生那樣的事.
8.you were right and i was wrong.i apologize.
你是對的, 我錯了.我道歉.
9.it’s my fault.i really feel bad about it.
是我的錯.我真的感到很難過.
10.it’s all my fault.i’ll try to make it up to you.
這事兒全怪我.我會盡力補救.
11.my mistake.it won’t happen again.
是我的'錯.不會再發生類似的事情了.
12.it was so stupid of me.i really do apologize.
非常抱歉, 我當時真糊涂.
13.i’m sorry, i spoke out of turn.
對不起,我說錯話了.(out of turn: : 輕率,不合時宜)
14.i owe you an apology for what i did last night.
我應該為昨天晚上的事向你道歉.
15.forgive me, i didn’t mean to offend you.
請原諒, 我不是有意惹你生氣.
16.please accept my apologies for any trouble my mistake has caused you.
因為我的失誤給你添麻煩了,請接受我的道歉.
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